Refund and Returns Policy
Last Updated: August 13, 2026
At T-WHYRE, we want you to be satisfied with your purchase. Because our products are made to order, we follow the policy below for returns, refunds, and damaged items.
1. Made-to-Order Products
Most T-WHYRE products are produced specifically after an order is placed. For this reason, we generally do not accept returns or exchanges for incorrect size, color preference, or change of mind.
Please carefully review the size guide and product details before placing your order.
2. Damaged or Incorrect Products
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
Include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
After reviewing your request, we may offer a replacement or refund when the issue is confirmed to be our responsibility.
3. Wrong Size
We do not normally offer refunds or exchanges because of an incorrect size selected by the customer.
Please check our size chart carefully before ordering. If you are unsure about your size, contact us before placing your order.
4. Wrong Address
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply for a replacement.
5. Lost or Delayed Packages
Once an order has been shipped, delivery is handled by the shipping carrier. Delivery times may vary depending on destination, customs, weather, or other circumstances outside our control.
If your package appears to be lost, contact us so we can help investigate the shipment.
6. Refunds
If a refund is approved, it will normally be issued to the original payment method.
Processing times may vary depending on the payment provider or bank.
7. Cancellations
Because our products may enter production shortly after an order is placed, cancellation requests should be submitted as soon as possible.
Once production has started, we may not be able to cancel or refund the order.
8. How to Request a Refund or Replacement
To request a refund or replacement, contact us with:
Order Number:
Name:
Email:
Reason for Request:
Photos (if applicable):
Contact: [YOUR OFFICIAL EMAIL]
We will review your request and respond as soon as possible.
9. International Orders
T-WHYRE serves customers internationally. Customers may be responsible for applicable customs duties, taxes, or import charges imposed by their destination country unless otherwise stated during checkout.
10. Consumer Rights
Nothing in this policy is intended to limit any mandatory consumer rights that may apply under the laws of your country or region.
T-WHYRE — Built Different.